Customer Solutions Specialist
Company: Disability Solutions
Location: Salt Lake City
Posted on: October 21, 2024
Job Description:
Linde Gas & Equipment Inc. is seeking a Customer Solutions
Specialist to join our team located in Salt Lake City, UT. The
Customer Solutions Specialist is responsible for performing
customer service activities in a call center environment with the
objective to create a better overall customer experience. Customer
Solutions Specialists receive and handle all incoming customer
inquiries; taking complete ownership of issue(s) until the
customer's goal and/or need is achieved. Responsibilities (1st
shift)
- Maintains ongoing relationship with regional customers and
sales staff by answering incoming calls, correcting order issues,
processing customer orders, and resolving customer product or
service issues.
- Processes sales orders and order changes and confirms
shipment/delivery dates and cancellations.
- Provide specialty gas/supplies sales and support to customers,
other Customer Solutions Specialists, as well as our outside sales
team.
- Uses business software systems to retrieve customer
information, verify inventory levels and process orders.
- Verifies customer credit status and completes necessary
paperwork to issue credits or debits.
- Provides quotes and assistance to sales force and management
within set parameters.
- Suggests additional and/or alternative products and services to
meet customer needs, following established pricing guidelines.
- Provides customers with informational materials such as sales
brochures, marketing flyers, etc.
- Responsible for phone inquiries for service calls and part
orders.
- Builds and maintains effective working relationships with all
internal Linde customers.
- Performs at a high level to meet call center performance
metrics.
- Outsources products and goods from internal and external
locations.
- Other duties as assigned.
-
- High School Diploma required, college or equivalent experience
preferred
- Minimum of 2 - 4 years of customer service or in store sales
experience required
- Prior industry experience including knowledge of current
company products (hardgoods and welding supplies, industrial gas,
specialty gas and medical gas) required
- Hands on experience in Specialty Gas/Hydrocarbon industries,
required
- Strong computer skills, including Microsoft applications and
Lotus Notes
- Excellent verbal and written communications skills
- Proficiency in computer systems and computers applications
- Strong verbal and written communication skills
- Demonstrated ability to work independently and be
self-motivated
- Ability to work flexible hours Linde is a leading global
industrial gases and engineering company with 2020 sales of $27
billion. We live our mission of making our world more productive
every day by providing high-quality solutions, technologies and
services which are making our customers more successful and helping
to sustain and protect our planet. The company serves a variety of
end markets including chemicals & refining, food & beverage,
electronics, healthcare, manufacturing, and primary metals. Linde's
industrial gases are used in countless applications, from
life-saving oxygen for hospitals to high-purity & specialty gases
for electronics manufacturing, hydrogen for clean fuels and much
more. Linde also delivers state-of-the-art gas processing solutions
to support customer expansion, efficiency improvements and
emissions reductions. For more information about the company,
please visit our website at www.lindeus.com.All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, disability,
protected veteran status, pregnancy, sexual orientation, gender
identity or expression, or any other reason prohibited by
applicable law.
Keywords: Disability Solutions, West Valley City , Customer Solutions Specialist, Other , Salt Lake City, Utah
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